Terms of Service

Last updated: 2026-05-09

Article 1 (Purpose and Positioning of the Service)
1. This Terms of Use Agreement (hereinafter referred to as the "Agreement") sets forth the terms and conditions of use of the "PACK LAB" online service (hereinafter referred to as the "Service") provided by the Company. Those who register as members (hereinafter referred to as "Members") are requested to use the Service upon agreeing to the Terms of Use. 2.
The Service is a platform that provides a service for Members who wish to acquire any of the online game items in the designated target list (the "Target Items"), and provides matching opportunities for trading items among Members. 3.
The Company is neither the owner nor the seller of the Target Items. The Company receives acquisition requests from members on their behalf, procures the subject items from third parties, delivers them to members on their behalf, and provides a platform for trading among members. 4.
The Company may take temporary possession and custody of the Subject Items ("escrow custody") for the purpose of ensuring the security of the delivery of the Subject Items from the procurer to the Member and protecting the Member from risks such as fraud, default, and identity theft. During the escrow storage period, ownership of the Subject Items shall be transferred directly from the procurer to the nominated Member, and the Company shall not acquire ownership of the Subject Items. 5.
5. the Service is provided by and between the operators of each online game (including but not limited to Roblox Corporation, each game developer, etc.; the "Game Operators") and the Company. (including but not limited to Roblox Corporation, game developers, etc.; hereinafter referred to as "game operators"). The Service is not sponsored, endorsed, affiliated, or approved by any Game Operator. All rights to the characters, names, logos, etc. appearing in each game belong to their respective owners.

Article 2 (Member Registration)
1. membership registration is required to use the Service. 2.
2. Membership registration is limited to those who are 18 years of age or older. Minors must obtain the consent of a parent or guardian before using the service. 3.
(3) Membership registration will be denied to any person who falls under any of the following.
- (1) Those who have been banned from using the service in the past.
- (2) Those who belong to or are involved with antisocial forces
- (3) Any other person whom the Company deems inappropriate. 4.
If there are any changes in your registration information, please update your membership information as soon as possible.

Article 3 (Points, Billing, and Lab Chips)
1. Members purchase points for the Service and use various functions on the Service (including the acquisition of acquisition request rights) by consuming said points. 2.
(2) Points are purchased by credit card (Stripe), PayPay, or other payment methods.
3. purchased points are non-refundable unless otherwise stipulated by law.
4. points do not expire, but in the event of withdrawal or account suspension, remaining points and LabChips will become invalid. 5.
5. bonus points and LabChips awarded due to billing will be treated in the same manner.
6. minors must have the consent of a parent or guardian when purchasing points.

Article 4 (Purchase of acquisition request rights and random appointment)
When a member selects a "pack" (hereinafter referred to as "pack") by spending points, the member acquires the right to request the Company to acquire one or more items randomly selected by the Service from the list of items associated with that pack (hereinafter referred to as "acquisition request right"). (2) Each pack contains one or more target items.
Each pack contains the type, number of units, and nomination probability of the target item(s). Nominations will be made by random drawing in the system, and there is no guarantee that a specific target item will be nominated. 3.
3. the nomination of the special target item will be confirmed when there is only one "last unit" left.
4. packs are sold by the number of units, and sales of such packs will end when the number of units is sold out.
5. the free trial draw is for the purpose of experiencing the service and does not entitle the member to the delivery of the qualifying items.
6. you understand and agree that the compensation paid for the consumption of points and the purchase of packs is not for the purchase of the applicable items themselves, but for the acquisition of the right to request the acquisition of the applicable items on behalf of the Company, as well as for the commission for the agency, matching, and escrow protection services provided by the Company.

Article 5 (Escrow Custody)
1. for the purpose of protecting members from fraud, default, impersonation by the sourcing player, account action by game operators, and other reasons, the Company will temporarily take possession and store the procured subject items in an account or other location under the Company's control (escrow storage).
Escrow storage is intended to ensure safe and secure delivery of the subject items from the procurer to the nominated member, and we do not acquire ownership of the subject items. Ownership shall be transferred directly from the procurer to the nominated member. 3.
The Company shall not be liable for any loss or damage to the subject items during the escrow storage period, except in cases of willful misconduct or gross negligence on the part of the Company. 4.
(4) In the event that an Eligible Item in escrow becomes unavailable due to account actions taken by the game operator or other reasons beyond the Company's reasonable control, the Company's handling of the situation shall be in accordance with Article 7 (Response to Unavailability of Procurement, etc.).
5. the Company may separately establish operational policies (storage period, delivery procedures, authentication method, etc.) regarding escrow storage.

Article 6 (Delivery of Eligible Items and Redemption of Points)
1. the Company will deliver to the Member the Eligible Items nominated in accordance with Article 4 in the manner designated by the Member (e.g., delivery to the Member's in-game account) after they are placed in escrow; 2. the method and procedure for delivery
2. the method, procedure and time required for delivery shall be determined by the Company according to the nature of the subject item and the specifications of the game operator. 3.
Members may choose to exchange points (return to remaining points) instead of delivery depending on the applicable Item. The exchange rate will be in accordance with the point value. 4.
The Company shall not be held responsible for any loss, deletion, change in value, or action taken by the game operator on the account of the Member after the delivery is completed. 5.
Members are not allowed to purchase large quantities of the qualifying items for the purpose of reselling or exchanging them for cash.

Article 7 (Response to Inability to Procure, etc.)
If the Company is unable to deliver a nominated item to a Member within a reasonable period of time due to market conditions, circumstances of the player from whom the item was procured, account action by the game operator, unavailability of the item in escrow, or other reasons, the Company will offer the Member one of the following options 
- (1) Delivery of a replacement item of equal or greater value
- (2) Postpone the scheduled delivery date and make delivery without delay after procurement of the subject item in question
- (3) Return of points equivalent to the consideration for such nomination
- (4) Refund in cash equivalent to the consideration for the nomination (less a handling fee for the means of payment). 2.
(2) The Company's obligation to act as agent for such nomination shall be deemed to have been fulfilled upon the presentation and response described in the preceding paragraph.

Article 8 (Ranks and Privileges)
1. ranks will be assigned according to the member's usage status. 2.
Rank benefits (point rebates, miles, etc.) are subject to change or discontinuation at the discretion of the Company. 3.
Ranks and benefits will be invalidated in the event of fraud or violation of the Terms and Conditions.

Article 9 (Compliance with Game Operator's Terms and Responsibilities of Members)
1. Eligible Items are items used in online games provided by the respective game operators and are subject to the terms of service and operating policies of the games (hereinafter referred to as "Game Terms"). 2.
Members are responsible for reviewing and complying with the Terms and Conditions and assume all risks associated with acquiring, receiving, using, or transacting with the Eligible Items (including account suspension, permanent account suspension, and forfeiture of the Eligible Items). 3.
3. the Company shall not be liable for any interpretation, modification, or enforcement of the Game Terms. Even if a member's account is restricted, suspended, or deleted by the game operator, the Company shall not be liable for any damages resulting from such event (including loss or unavailability of acquired qualifying items), and shall not be obligated to refund any consideration already paid. 4.
By agreeing to these Terms and Conditions, Members confirm that they are aware of the existence of restrictions under the Game Terms and Conditions and that they use the Service at their own discretion and responsibility. 4.

Article 10 (Prohibitions)
Members shall not engage in any of the following acts
1. unauthorized access, cheating, or attacks on the system
2. creating or using multiple accounts
(3) Selling, buying, or transferring accounts, points, or lab chips
(4) Disturbing or defaming other members
(5) Unauthorized use of the Service for commercial purposes
6. using the Service while having a relationship with antisocial forces
(7) Acts that are offensive to the law, public order, or morals (8) System malfunctions, bugs, or other problems
8. intentionally using system malfunctions, bugs, misconfigurations, etc. to obtain points, rewards, or eligible items that cannot be obtained through normal use
9. other acts that the Company deems inappropriate

Article 11 (Suspension of Use and Withdrawal of Membership)
The Company reserves the right to terminate a member's membership or delete his/her account without notice in the event that a member violates these Terms of Use. 2.
2. a member may request to withdraw from membership at any time. Any remaining points, lab chips, ranks, privileges, etc. will become invalid after withdrawal. 3.
3. personal information after withdrawal will be handled appropriately in accordance with the law.

Article 12 (Disclaimer)
The Service is provided on an "as is" basis. Fitness for a particular purpose is not guaranteed. 2.
The Company shall not be liable for damages caused by communication failure, system failure, or force majeure. 3.
The Company will not be involved in any trouble between members or with third parties (including game operators and procuring players). 4.
Market prices and reference prices of eligible items are for reference only and do not guarantee the actual transaction price. 5.
5. the Company's total liability to a member shall in any case be limited to the total amount of consideration paid by the member to the Company in the last 12 months from the time the event causing the damage occurred.

Article 13 (Change, Suspension, or Termination of Service)
The Company may change, suspend, or terminate the service without prior notice. 2.
In the event of termination of the service, the Company will give as much advance notice as possible. 3.
3. the Company shall not be liable for any damages resulting from the termination of the service.

Article 14 (Personal Information)
Personal information of members will be properly managed in accordance with the separately stipulated privacy policy.

Article 15 (Modification of Terms)
The Company may change the Terms of Service. The Company may change the Terms of Service. 2.
By continuing to use the Service after changes are made, you will be deemed to have agreed to the revised Terms of Service. 2.

Article 16 (Governing Law and Court of Jurisdiction) 1.
This Agreement shall be governed by and construed in accordance with the laws of Japan. 2.
Any disputes regarding the Service shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the location of the Company as the court of first instance.

Supplementary Provisions
These Terms of Service shall be enforced from the date of service launch.

Indication of Non-Affiliation
PACK LAB is not sponsored, endorsed, affiliated, or approved by Roblox Corporation, the developer/operator of each online game, or any other game operator. All rights to each game name, character name, logo, etc. belong to their respective owners.

PACK LAB is not affiliated with, endorsed by, or sponsored by Roblox Corporation or any game developer. All trademarks and game-related intellectual All trademarks and game-related intellectual property belong to their respective owners.